What to Do If You're Injured in an Uber or Lyft Accident in South Carolina
Whether you were riding as a passenger, driving another vehicle, or walking across a crosswalk, being injured in a crash involving an Uber or Lyft driver comes with an extra layer of complexity that an ordinary car accident doesn't have. South Carolina has specific insurance rules for rideshare companies, and which policy applies often depends on exactly what the driver's app was doing at the moment of the crash. Here's what to do, and how South Carolina law handles these claims.
1. Get Medical Attention
Call 911 and get checked out, even if you feel fine. As with any crash, injuries like whiplash, concussions, and soft-tissue damage aren't always obvious right away, and prompt treatment protects both your health and your claim.
2. Document the Trip Details Immediately
If you were a passenger, take screenshots of your trip details in the Uber or Lyft app — the driver's name, license plate, vehicle information, and trip receipt — as soon as you safely can. This information ties the crash to a specific driver, vehicle, and trip, and it can be harder to retrieve later if the app is updated or the trip history changes.
3. Report the Crash Through the App
Both Uber and Lyft allow you to report an accident directly through the app, which creates an official record with the company. This is in addition to, not instead of, getting a police report at the scene.
4. Get a Police Report
Make sure officers respond and document the crash, including the rideshare vehicle's information and the other driver's information if a third party caused the wreck. Get the report number for your records.
5. Document the Scene and Get Witness Information
Photograph the vehicles, the scene, and your injuries. If you were a passenger, note whether other passengers were in the vehicle, and get their contact information as potential witnesses.
6. Be Cautious With Insurance Adjusters
Uber and Lyft carry substantial insurance policies, and their claims processes are handled by insurers experienced in resolving claims quickly and for as little as possible. Avoid giving a recorded statement or signing anything before you understand the full extent of your injuries and which insurance policy actually applies to your situation.
7. Notify Your Own Insurance Company
Depending on what the rideshare driver's app was doing at the time of the crash, your own auto policy — including any uninsured/underinsured motorist coverage — may end up playing a role. Report the claim to your own insurer to preserve that option.
How South Carolina's Rideshare Insurance Rules Work
South Carolina's Transportation Network Company law requires Uber, Lyft, and similar companies to carry different levels of insurance depending on what the driver was doing in the app when the crash happened:
-
App off: The driver is treated like any other motorist, and only their personal auto policy applies.
- App on, waiting for a ride request: The rideshare company must provide at least $50,000 per person / $100,000 per accident in liability coverage, plus $50,000 in property damage coverage.
- En route to pick up a passenger, or during the trip: Coverage jumps substantially to a $1 million liability policy, which stays in effect until the passenger is safely dropped off.
Because coverage — and sometimes fault — can depend on exactly what stage of a ride was underway, records like the app's trip log, GPS data, and driver status at the time of the crash often become central to the claim. This is true whether you were the passenger, a driver in another vehicle, or a pedestrian or cyclist hit by a rideshare driver.
If you were a passenger and a third-party driver caused the crash — not the rideshare driver — you may also have a claim against that other driver's insurance, in addition to any applicable rideshare coverage.
South Carolina's Comparative Negligence Rule
South Carolina follows a modified comparative negligence rule with a
51% bar. As long as you're found less than 51% at fault, you can recover damages, reduced by your share of fault. Note that required insurance minimums don't determine fault or guarantee a payout — they simply set the floor for what coverage may be available.
Don't Wait to Get Help
South Carolina generally gives you
three years from the date of the crash to file a personal injury lawsuit. Given how layered rideshare insurance claims can be — and how quickly app and trip data can become harder to access — it's best to get an attorney involved early.
Talk to a South Carolina Rideshare Accident Attorney
Uber and Lyft accident claims often involve multiple insurance policies and companies with strong incentives to dispute which one applies. At
Sharpe & Leventis, LLC, we help injured passengers, drivers, and pedestrians throughout South Carolina sort through rideshare insurance coverage and pursue full compensation.
Sharpe & Leventis, LLC
3710 Landmark Drive, Suite 403
Columbia, SC 29204
📞 (803) 830-6296
🌐 (https://www.sharpeleventis.com)
Contact us today for a free, no-obligation consultation.
*This article is provided for general informational purposes only and does not constitute legal advice. Every case is different — please contact Sharpe & Leventis, LLC or another licensed South Carolina attorney to discuss the specific facts of your situation.*
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